Jakarta – Public Relations: In the frame of enhancing desk information officer capability in servicing the public, Public Relations and Legal Affairs Bureau of the Supreme Court held Training of Excellent Services on Friday, March 6th, 2020 in the Library of the Supreme Court, Jakarta. The training is a cooperation between Public Relations and Legal Affairs Bureau and Bank Mandiri. The participants of this training are officers of desk information in the Supreme Court.

Gelar Ginanjar, Vice President Customer Care Group Bank Mandiri as trainer told that service is an art, that is mean that services must be colorful and flexible. Servicing kinds of people with several attitudes must be faced with several tricks too. Ginanjar says that services that given to the public are an institution image. The officers of desk information must show a good identity of the institution in serving the public by giving a good appearance at first sight. Excellent service will be influenced by the institution, and vice-versa, imperfect service will make a bad institution name.  “The officers of desk information are in front liner, in whatever condition they must be in a good appearance, must give excellent service to the public, this way will be created the institution always in a good image,” says Ginanjar. 

Cahyo, one of the officers of desk information asks the trainer how if the officers in unwell condition or maybe faced public worse attitude, but officers still want to give excellent service to the public.

According to that, Ginanjar explains that officers of desk information must be smart in mood managing. When in servicing, officers are not allowed to have a problem. Ginanjar also says that the servicing area is a theatre, the officer must be an actor, must be had the capability to pretend to be happy, acting happy. Then they can give excellent service to the public, so they will be satisfied with the service.

Also, Ginanjar states that officers of desk information must understand the standard of service, He says that at least three standards must be practiced by officers: First, a skill such as an appearance, carefulness, and communication accuracy. Second, attitude, Ginanjar says that service is classified into 7% word, 38% voice intonation, and 55% attitude. So, according to Ginanjar the officers must have a good attitude and always trying to be good in servicing the public.

The third standard is appearance. The officers must have an interesting appearance and smile face, this way expected to the public can be felt worthy in servicing. He also stressed that if the officer can not be given a solution to what the public asked, the officers at least can give them information that the problem will be followed by officers.

At the end of the training, Ginanjar says that the image of desk information officers is an image of the institution, He states all parties in the institution must be contributed to giving excellent service, one of the ways is enhancing the capability of desk information officers. (azh/RS/photo: PR) (translated by azh/reviewed by RS)